Payment Policy

1. Accepted Payment Methods

We accept payment methods displayed at checkout. These may include:

Available payment methods may change from time to time depending on payment gateway availability.

• Credit card
• Debit card
• Online banking / FPX
• E-wallet
• Payment gateway options
• Other payment methods enabled on the website

2. Payment Currency

Unless stated otherwise, all prices are displayed in Malaysian Ringgit (MYR).

For international orders, your bank or payment provider may charge currency conversion fees, foreign transaction fees, or other charges. These charges are not controlled by GAISHA.

3. Payment Confirmation

Orders are processed only after payment has been successfully received and confirmed.

If payment is not completed, fails, is declined, or is flagged for review, the order may not be processed.

4. Pricing and Charges

Product prices, shipping fees, taxes, and any other applicable charges will be displayed at checkout before payment is completed.

Customers are responsible for reviewing the full order amount before confirming payment.

5. Failed or Incomplete Payments

If your payment fails or is incomplete, your order may be cancelled automatically or placed on hold.

If payment has been deducted but your order is not confirmed, please contact us with proof of payment, order number if available, payment date and time, and payment method used.

We will assist in checking the payment status with the relevant payment provider.

6. Payment Security

Payments are processed through third-party payment gateways or payment service providers.

GAISHA does not store full card details on our website.

Customers should ensure that they enter payment information only through secure checkout pages.

Checkout data is personal data. Please refer to our Privacy Policy and PDPA Notice for information about how customer data is handled.

7. Fraud Prevention and Order Verification

GAISHA reserves the right to verify orders if fraud, suspicious activity, unauthorised payment, or payment dispute risk is suspected.

We may request additional information before processing an order.

GAISHA reserves the right to cancel or refuse any order that appears fraudulent, suspicious, or unauthorised.

8. Payment Disputes and Chargebacks

If you believe there is an issue with your payment or order, please contact us first so we can assist.

Unauthorised chargebacks or payment disputes may result in order cancellation, account review, or further verification.